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Whatever your sales, marketing or customer success goals are, sitting behind them is revenue, a critical KPI for business success. 

At Pacific, we help businesses and organisations like yours to improve revenue and operational efficiency by identifying and optimising repeatable customer-based processes. Because when teams stop working in silos and start working with shared goals and outcomes, magic happens.

As experts at mapping the customer journey, using AI and automated communications (like HubSpot), you’re in good hands. We’ll ensure you’re capturing and working with the right data and have the right automated technology in place to generate more revenue, more quickly (we call this revenue velocity). 

Using our 3-stage strategic change programme, we’ll help your Sales, Marketing and Customer Success (RevOps) team to discover where and how you can make changes, build your new solution, and use their new skills to realise the benefits. 

That's why companies like Arrow and not-for-profit organisations like the Outward Bound Trust, who want to improve the customer experience and become more efficient and effective, choose to work with us. 

How can we help you?

Changing processes and new technology can sometimes sound a bit daunting! But it shouldn’t be. Our clients are often up and running within a matter of weeks.

Book a no obligation meeting with us and tell us what you're looking for.


At Pacific, we love customers! Because when our customers improve their customers' experiences, everyone's a winner. That's why we're proud to live by our values.

We strive for excellence

We take pride in our work, evaluate our standards and do our best to exceed expectations.

We authentically connect

We are a critical friend, communicating honestly and respectfully, embracing new perspectives, and challenging our own.

We are enthusiastically curious

We ask the right questions to help our clients and our colleagues navigate their complex challenges.

We own the work

We don't stand still; we seek out problems and the innovative solutions to solve them.

We work with our clients

We value long-term, respectful partnerships - our team + client team = growth team.


Think of us a your marketing pit crew, here to fine tune your marketing machine and keep it running for optimal performance. From automating processes and keeping your data clean through to analysing your results and advising on strategy, our team of certified experts are here to help.

Justin Shardlow, CEO, Pacific Marketing

Justin Shardlow

CEO & Founder
Sue Thacker, Delivery Manager, Pacific Marketing

Sue Thacker

Delivery Manager
April Lai, Customer Success Manager, Pacific Marketing

April Lai

Customer Success Manager
James Sheales - Developer, Pacific Marketing

James Sheales

Chris Proud, Copywriter, Pacific Marketing

Chris Proud


James Wilding

IT Manager
Sarah Stanbridge, Digital Marketer

Sarah Stanbridge

Digital Marketer
Steve Kendal, Designer, Pacific Marketing

Steve Kendall


Ready to get started?

If you'd like to have a free, no obligation chat to discuss how we could help transform your marketing operations, please use the calendar to book a call at a time that works for you. Alternatively please visit our contact page for other ways to get in touch with us.